General FAQ

Have a question not answered here? Do not hesitate to contact us at `support@microshare.io`!

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If you do not set up your password within the 15-minute expiration window, navigate to https://app.microshare.io for Production and https://dapp.microshare.io for Dev and click on the “Forgot Password?” link to reset your password. You will need to set up your password within 15 minutes of clicking on the link or generate a new email.
If you cannot see any Dashboards, you are using the improper identity and you will need to switch identities. To switch identities you must:

1. Navigate and log into the Console screen at https://app.microshare.io for Production and https://dapp.microshare.io

2.Click on the person icon in the top right corner of the Console screen.

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3. Select the identity you want to access.

4. View the apps under your identity.
If you can see the Dashboards but are having trouble seeing any data, log out and then log back into the app.
If you have not created a Microshare account, please follow these instructions - Create a Microshare account

If you have an account and are unable to login, please try resetting your password here - Reset your Password

If you are still unable to access your account, please contact our support team at support@microshare.io
If you have received an email from Microshare informing you that a new identity has been shared with you, or you do not know how to switch between identities. Please follow this link for instructions on switching between identities - Switching Identities

If you have not received this email (please check your Junk Folder) and believe you should have access to an identity. Please contact the administrator for your account.

If you are still unable to access the identity, please contact our 24hr support team at support@microshare.io
Please make sure you are using Google Chrome, Mozilla Firefox or Apple Safari.  Please do not use Internet Explorer as it is not supported.

If the above is not the issue, then please contact our support team at support@microshare.io
If you are the Administrator and would like to have users added/removed from an identity please contact our support team at support@microshare.io
If you do not know where the gateway has been installed, please contact our support team at support@microshare.io
If you’re frequently receiving gateway offline notifications, please contact our support team about moving the errant gateway to a more reliable location.
If you are not receiving notification/alerts that have been set up please contact your account administrator.
To get your data via the API, please follow this link to our technical documentation - Using the Microshare API
If you are unsure which rec type to query, please follow this link to – the list of standard rec types. If your solution is not included in this list, please contact our support team at support@microshare.io
For information on streaming integrations, please see our technical documentation - Streaming Integrations
If you have streaming set up, however are unable to see data, please contact our support team at support@microshare.io
If you are unable to see data on the Microshare platform, please check that you are using the correct identity, information on how to do this can be found here - Switching Identities

If you do not have access to an identity which you think you should, please contact our Support team at support@microsahare.io

If you are still unable to view any data, please contact our support team at support@microshare.io
If you are missing data for a set period of time, please contact support@microshare.io

If you are unable to find the appropriate dashboards, Please click either “Dashboard” in the menu along the top, or the Microshare logo in the top left corner


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For further questions or support, please contact us at support@microshare.io
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