General FAQ

Have a question not answered here? Do not hesitate to contact us at `support@microshare.io`!

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If you do not set up your password within the 15-minute expiration window, navigate to https://app.microshare.io for Production and https://dapp.microshare.io for Dev and click on the “Forgot Password?” link to reset your password. You will need to set up your password within 15 minutes of clicking on the link or generate a new email.
If you cannot see any Dashboards, you are using the improper identity and you will need to switch identities. To switch identities you must:

1. Navigate and log into the Console screen at https://app.microshare.io for Production and https://dapp.microshare.io

2.Click on the person icon in the top right corner of the Console screen.

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3. Select the identity you want to access.

4. View the apps under your identity.
If you can see the Dashboards but are having trouble seeing any data, log out and then log back into the app.


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For further questions or support, please contact us at support@microshare.io
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